Complaints procedure

We believe that our schools provide an excellent education for all our children, and that the Executive Team, Head of School and other staff work very hard to build positive relationships with all parents and the local community. 

If any person is unhappy with the education that their child is receiving, or has any concern relating to the school, we ask that you refer to our complaints policy for detailed information of how to raise a concern/complaint. 

Schools are managed locally by the Head of School and Regional Lion Academy Trust Team. Initially there is an Interim Executive Board in place which will then develop into a dedicated parental advisory body. A copy of the school's Complaints Procedure can be obtained from the school office or by clicking here. Please ensure that you follow the process detailed in the document.

For guidance and instructions about making a complaint, visit

In accordance with Section 29 of the Education Act 2002, the governing body of all maintained schools must have and make available a procedure to deal with all complaints relating to their school and to any community facilities or services that the school provides.